Shipping policy

All products sold by Douzelle are made to order. By placing an order, you acknowledge and agree to the shipping, delivery, and dispute terms outlined below.

Made-to-Order Production

  • All Douzelle items are made to order and are produced only after an order has been placed and payment is confirmed.
  • Production time: typically 7–14 business days before dispatch.
  • Production timelines are estimates only and may vary due to order volume, supplier delays, holidays, or operational factors.
  • Once an order enters production, it cannot be cancelled, modified, or expedited.

Shipping & Dispatch

  • Orders are shipped once production is complete.
  • Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
  • Shipping timeframes begin after dispatch, not from the order date.

Estimated Delivery Times

  • UK: approximately 2–5 business days after dispatch
  • International: approximately 5–15 business days after dispatch

All delivery timeframes are estimates only and are not guaranteed.

 

 

 

Shipping Delays

 

Douzelle is not responsible for shipping delays caused by:

  • Courier or postal service disruptions
  • Customs inspections or clearance delays
  • Weather conditions
  • Peak seasons, public holidays, or strikes
  • Events outside of our reasonable control

Shipping or delivery delays do not qualify for refunds, cancellations, replacements, or chargebacks.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
  • These charges are the responsibility of the customer.
  • Delays or non-delivery caused by customs processes do not constitute a breach of contract.

Incorrect Address & Delivery Issues

  • Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
  • Douzelle is not responsible for:
    • Incorrect or incomplete addresses
    • Failed delivery attempts
    • Parcels marked as delivered by the carrier
  • Reshipping due to address errors may incur additional fees.

Lost, Missing, or Marked-Delivered Parcels

  • Once an order has been dispatched, responsibility transfers to the shipping carrier.
  • If tracking confirms delivery, Douzelle is not liable for loss, theft, or misplacement after delivery.
  • For parcels lost in transit, customers must contact us so a carrier investigation may be initiated where applicable.

 

 

 

Chargebacks & Payment Disputes

 

  • Customers agree to contact enquiries@douzelle.com before initiating any chargeback or payment dispute.
  • Chargebacks related to:
    • Made-to-order production time
    • Shipping delays within stated timeframes
    • Courier or customs delays
    • Parcels marked as delivered by the carrier

are considered invalid, as these terms are clearly disclosed prior to purchase.

  • Unauthorized or premature chargebacks may be disputed by Douzelle with supporting documentation, including this policy and order records.

 

 

 

Policy Acceptance

By placing an order with Douzelle, you confirm that you have read, understood, and agreed to this Shipping & Delivery Policy, including all made-to-order, delivery, and chargeback terms.